Insights
Analysis
What support services can learn from immigrant founders
Founders who navigate an unfamiliar system reveal where that system is hard to use — for everyone.
When a support service works poorly for newcomers, it is often working poorly for others too — they simply have more ways around it.
Immigrant founders make the weak points visible: jargon that goes unexplained, processes that assume local knowledge, and help that is only offered at the start. Fixing those points tends to improve a service for all of its users.
This is the idea behind the Lab’s framework for inclusive business advice.